If the customer and supplier fail to reach an agreement, AliExpress representatives will get involved and make a decision. You can check the decision on the litigation page and by posting a notification on your email. In the unfortunate event that you and the seller fail to reach an agreement during the 15-day litigation period, you can file an application. Contact Seller and Open Dispute are steps you can talk to and negotiate with the seller. The final step in the process is the filing of a claim that degenerates to AliExpress. After you have opened a dispute, you can amend your litigation application and try to reach an agreement with the Seller during the disputed period. When you open a dispute, you officially declare that you are dissatisfied with one aspect of the seller`s products and want them to take immediate action to remedy the situation. AliExpress Buyer Protection is an excellent algorithm that puts customer satisfaction first. However, buyers still need to invest time and effort in dealing with disputes and claims. But what if there is a way to avoid such unnecessary complications? We proudly present Alitools, an innovative shopping tool that eliminates the chance to choose the wrong supplier.
With this software, you have all the data you need to compare goods and sellers quickly and easily. Analyze price changes, supplier reliability, customer satisfaction and many other critical factors when shopping online. Install Alitools for free on iOS and Android or contact us for more information! 1. The product you purchased must be labelled as guaranteed. 2. You can submit claims up to 15 days after your order closes. You can do this by opening a dispute on the page with the details of the order. Please note that you can only open one dispute per order.
3. You are asked to provide as much evidence as possible to prove that the item you purchased is false. You can submit claims up to 15 days after your order closes. You can do this by opening a dispute on the page with the details of the order. Please note that you can only open one dispute per order. Dissatisfaction with a product or service is never part of a pleasant shopping experience. It is therefore preferable to avoid situations when the opening of a dispute becomes a necessity. But how do you know which seller is reliable? If you have not received a dispute as a commodity, the system will continue to track the delivery status of your order.
If the system has finally recorded the tracking information as provided, it will notify you by email. If you have received your order, please cancel the dispute immediately. If you still manage to reach another agreement with the supplier, you can end the dispute. Only the client and the AliExpress administration have the right to conclude or cancel a dispute. This is another important consumer protection mechanism that works effectively on AliExpress. An agreement has been reached for the no. order. All AliExpress buyers have the right to argue if they are unhappy, as this is a relatively common practice in online shopping. However, it is essential to understand how the procedure works and what you are entitled to as a client in order to achieve a favourable result.
Check out our detailed aliExpress guide to the essential steps to open a dispute and improve your shopping experience. To help us improve the shopping experience on AliExpress, you can take one to two minutes to answer 5 questions about the dispute by clicking on . Please make sure your answers remain confidential. After sending the Open Dispute form, the seller has 15 days to respond and try to reach an agreement with you.